Player Support & Feedback

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Have a question about a tricky level, an exit path suggestion, or a privacy inquiry? Our team is here to help!

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Fill out the form below or email us directly at support@htuse.com.

Common Questions

Frequently Asked Questions

Quick answers regarding offline play, hearts, local storage, and ad settings.

Can I play Arrow Pin offline without Wi-Fi or mobile data?

Yes! All 1,050+ handcrafted levels and the Unlimited Grandmaster mode work offline so you can play anywhere.

How do Hearts work, and what happens if I run out?

You start each puzzle with 3 Hearts. Tapping a blocked pin costs 1 Heart. If all 3 are lost, you can restart the board cleanly or watch an optional rewarded video to restore a Heart and continue your streak.

Where is my level progress stored, and how can I reset it?

All puzzle progression and settings are stored locally on your device in Android SharedPreferences. You can reset your progress anytime via Android Settings > Apps > Arrow Pin > Storage & cache > Clear storage.

How do I toggle haptic feedback, sound effects, or exit guides?

Tap the gear icon on any puzzle board to open the in-game Settings panel. You can independently toggle Sound Effects, Haptic Feedback, Show Exit Guides, and Sparkles.